Job Description:

SUPPORT SYSTEMS SUPERVISOR

Job Summary:  Under general supervision, incumbent(s) supervises help desk and field staff and oversees software application and hardware installation and maintenance, manages systems management server, and coordinates all software and hardware inventory.  Incumbent(s) develops and evaluates user support procedures to ensure user satisfaction.

Top Three Essential Job Duties:

1) Supervises help desk and field technicians and help desk application analyst to include determining workloads, establishing work schedules, monitoring work performance, recommending new hires and terminations, conducting performance evaluations, performing training functions of support staff, maintaining personnel records, and resolving staff conflicts.

2) Oversees software application installation and maintenance including researching software to meet the needs of users, testing and ensuring compatibility with operations, maintaining and upgrading software, recommending software changes, loading operations and configurations, and integrating software to link between other operations. 

3) Oversees hardware installation and maintenance including researching hardware to meet the needs of users, testing and ensuring compatibility with operations, repairing and upgrading hardware and equipment, and recommending configurations of new machines.

REQUIRED QUALIFICATIONS:

To be eligible for this position, an applicant must meet the following required qualifications.  In addition, verification of these required qualifications is necessary. 

• High School diploma or equivalent (G.E.D.) prior to being hired;
• Three years computer support experience;
• Valid Arizona Department of Transportation driver’s license.

PREFERRED QUALIFICATIONS:

Work in a positive work environment overseeing 33 schools and four additional work sites.

It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position.

 Bachelor’s degree in Computer Information Systems, Computer Science, or related field;

• Two years of supervisory experience;
• Valid MCSE certification;
• Valid A+ certification;
• Proficiency in English and Spanish Language. 

For a complete job description, please visit the Washington Elementary School District web site at jobs.wesdschools.org 

APPLY: jobs.wesdschools.org

SALARY $59,482 - $80,301 annually

BENEFITS IN WORKING FOR A SCHOOL DISTRICT:

• 12 Month Position with medical, dental, vision benefits (HSA/FSA available)
• 21 Paid Holidays, including 10 days for winter break
• Employer-matched Retirement Contributions to Arizona State Retiremet System
• Tuition discount to local universities.
• 50% Child care discount for school-age students during the school year
• Public Loan Forgiveness and student loan forgiveness 
• Financial, mental and physical wellness programs available to employees
• Bi-weekly pay