Job Description:

Salary Range:

$18.00 - $24.00 USD hourly.

As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.
The Student Record and Compliance Coordinator II is responsible for the collection and maintenance of student records in accordance with ARS 15-828. The role ensures that student grades are accurately reflected on transcripts, including correct course weighting, credit assignment, credit types, and compliance with ASU Prep’s graduation requirements in accordance with ARS 15-701. The Coordinator II handles second-level support for both internal and external inquiries about student records and transcripts. Additionally, the role collaborates with various departments to develop and update policies to maintain accurate transcripts and support ASU Prep’s goals of honoring student achievements.

QUALIFICATIONS:

• High school diploma or general equivalency diploma (GED).

• An Associate’s Degree, or equivalent, preferred.

• 2-3 years of experience in an office assistant or clerical role.

• 2 years of experience in customer service.

• Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.

• Bilingual in Spanish, preferred but not required.

• Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.

• Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered. 

DUTIES AND RESPONSIBILITIES:

• Ensure student records are maintained in compliance with school, district, state, and federal policies, while identifying and implementing process improvements to increase efficiency and scalability. 

• Collaborate across departments to streamline workflows, reduce administrative burden, and leverage technology to enhance compliance and data accuracy. 

• Ensure student records are maintained in accordance with the county record retention schedules for public schools, and maintain accurate permanent student records and test scores.

• Provide escalated support for external and internal inquiries/requests regarding Student Records and Transcripts via phone, zoom, email, and tickets.

• Monitor, track, and ensure efficient policy and practice for documenting concurrent college courses.

• Support and propose policies and procedures that ensure student record compliance with Arizona Revised Statutes, Section 15.

• Communicate with other schools and external agencies regarding student records.

• Accurately and promptly fulfill record requests.

• Provide training for staff and maintain materials related to student transcript entries.

• Oversee incoming student credits, ensuring they are valid and transferable in accordance with school, network, and state/federal policies.

• Work with school counselors and learning success coaches to ensure students are enrolled in the right courses for credit transfer.

• Additional duties may be assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES 

• Ability to work efficiently under pressure while maintaining attention to detail, professionalism, and a positive attitude, even with frequent interruptions.

• Knowledge of school and district policies related to student transcripts and records.

• Strong ability to maintain confidentiality and communicate effectively.

• Strong multitasking ability in a fast-paced environment.

• Ability to meet deadlines and prioritize work accurately.

• Proficiency in running system-based reports and advanced skills in Microsoft Excel and Outlook, with a willingness to learn new software.

• Ability to communicate with tact and diplomacy at all times.

• Experience navigating Student Information Systems and Customer Relationship Management Software (e.g., Infinite Campus, Salesforce).

• Strong verbal and written communication skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 20 lbs. such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:  

UCENT- Hybrid

TRAVEL: 

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.

What about learning drives us to do more than deliver the lesson? Maybe we’re overachievers. Or maybe we just know what real impact looks like. Each one of us has seen passion win over fear, vision become relentless focus and belief in human potential make it all the way to the finish line.

Our mission is to design new models for educational success and raise academic achievement for all learners. Are you ready to find a career with a company whose mission, vision, and values align with yours?  Can you see yourself fitting into this mission with us?

https://asuprep.asu.edu/careers/