Job Description:

DISTINGUISHING CHARACTERISTICS
This is an advanced journey-level and/or lead clerical classification providing administrative
support to department directors and executive staff. Responsible for performing administrative support activities. 

ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the District’s needs.

* In-person attendance is an essential function of this classification.

• Provides specialized administrative support and clerical logistics support for an assigned
operation such as, but not limited to, public records request processing, human resources,
public works, fleet maintenance, or city clerk. Ensures compliance with all rules, laws,
regulations, policies and procedures;

• Provides information and training regarding standard policies and procedures related to
area of assignment; updates and maintains information on public announcements, webcontent and other means of providing and posting public information;

• Maintains a variety of documents, spreadsheets and databases; performs data entry;
creates presentations and graphical information; prepares correspondence, reports and
other documents from drafts, including data compilation;

• Performs administrative and clerical support activities including coordinating schedules,
appointments, meetings and events; answering phones, routing callers and greeting
visitors; ordering office supplies; processing invoices; filing, copying and maintaining
records;

• Provides customer service and handles escalated or sensitive issues in accordance with
operational policies and procedures; notifies supervisors and/or appropriate
administrators/managers of unresolved issues; makes recommendations for resolution and
gathers related information;

• Processes accounts payable, purchase order transactions and account receivable billing,
as assigned; and,

• Performs related work as assigned.

KNOWLEDGE 

• Administrative office support concepts.

• Advanced principles, methods, and techniques of assigned area.

• Applicable federal, state and local laws, codes, regulations and/or ordinances.

• Applicable programs or services.

• Basic accounting procedures to monitor and track budgets and to calculate payroll.

• Basic mathematical concepts, including bookkeeping and cashiering.

• Basic office support concepts and practices.

• Basic reporting methods.

• Budget administration principles.

• Cross-functional organizational principles.

• Customer service principles and practices.

• Data entry principles and methods.

• Data entry techniques and use of automated information systems.

• File management and storage techniques and practices.

• Filing techniques and practices.

• General practices and procedures in area of assignment.

• Grammar, punctuation, and spelling.

• Modern office practices, procedures, and technology.

• Office management practices and standard operating procedures.

• Project management principles and methods

• Quality assurance practices.

• Record preparation, storage, management, and maintenance techniques and methods.

• Recordkeeping principles, practices and procedures.

• Research principles, practices, and methods.

SKILLS

• Answering single or multiple phone lines.

• Applying and enforcing applicable federal, state, and local laws, codes, regulations, and ordinances.

• Applying flexibility.

• Applying sound judgment when handling confidential and sensitive information.

• Composing, editing, proofreading, and formatting letters, correspondence, reports, and
other written materials.

• Conducting effective interviews and listening to understand customer needs.

• Coordinating assigned projects.

• Thinking critically.

• Entering data into and maintaining applicable databases and/or automated systems.

• Establishing cooperative relationships with internal and external stakeholders.

• Filing and organizational skills.

• Gathering and organizing information.

• Implementing and administering policies and procedures.

• Implementing investigative techniques (based on assignment).

• Keyboarding.

• Maintaining records.

• Utilizing communication and interpersonal skills as applied to interaction with coworkers,
supervisors, the general public and others to sufficiently exchange or convey information
and to receive work direction.

Education and Experience:
Associate's degree in business administration or related field and two years of experience; or an equivalent combination of directly-related education and experience.

Required Certifications/Licenses:
• Arizona Fingerprint Clearance Card (FPCC).

Our Beliefs: A Guide for Our Actions

·         We Believe In:

·         Loving each child as our own.

·         Mindful, curious, and adventurous learning.

·         Safe schools that nurture mind, body, and spirit.

·         High expectations that promote academic growth.

·         The strength that comes from the diversity of our community.

·         Our Vision: Creighton neighborhood schools inspire adventurous thinkers, collaborative learners, and kind-hearted leaders.